Privacy Policy

Last updated: July 2026

This Privacy Policy explains how Pinnpoint (“Pinnpoint”, “we”, “us” or “our”) collects, uses, shares and protects your personal data when you visit our website, use our live chat, complete a form, or purchase our products and services. We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Who we are

Pinnpoint is the controller responsible for your personal data. You can reach us about privacy matters at sales@pinnpt.com.

2. Personal data we collect

When you browse our website

We automatically collect device and usage information, including your IP address, browser type, time zone, the pages and products you view, and the website or search term that referred you. We refer to this as “Device Information”, and we collect it using cookies, log files and similar technologies (see section 4).

When you contact us or request a sample or quotation

We collect the details you provide, which may include your first and last name, company, address, city, country, postal code, email address, phone number and the content of your message.

When you place an order (our store)

We collect your name, billing and shipping address, email address, phone number, payment details (processed securely by our payment provider) and, if you create an account, your account credentials. We refer to order-related data as “Order Information”.

3. How we use your data and our legal basis

• To provide our products and fulfil orders — processing payments, arranging shipping, and sending invoices and order confirmations (legal basis: performance of a contract).
• To respond to enquiries and provide samples or quotations (legal basis: performance of a contract and our legitimate interests).
• To operate, secure and improve our website, prevent fraud, and understand how visitors use the site (legal basis: our legitimate interests).
• To send you marketing communications, where you have chosen to receive them (legal basis: your consent, which you may withdraw at any time).
• To comply with legal obligations, such as tax and accounting requirements (legal basis: legal obligation).
• To place non-essential cookies such as analytics, live chat and translation (legal basis: your consent).

4. Cookies and similar technologies

We use cookies, log files, tags and pixels. These include:

• Strictly necessary cookies that are required for the website to function.
• Live chat (tawk.to) — sets cookies so the chat widget can operate and remember your conversation.
• Website translation (GTranslate / Google Translate) — sets a cookie to remember the language you select.
• Analytics and store cookies — on our shop we and our providers (such as our payment processor) use cookies to process orders and understand site usage.

You can control or delete cookies through your browser settings; general guidance is available at allaboutcookies.org. Where required by law, we ask for your consent before setting non-essential cookies.

5. Who we share your data with

We share personal data with the service providers (processors) that help us run our business, and only as needed to provide our services to you:

• Live chat: tawk.to.
• Translation and analytics: Google (see Google’s privacy policy).
• Payments and store operations: our payment processor (Stripe — see Stripe’s privacy policy) and shipping carriers.
• Email and communications: Google Workspace.
• Authorities, where we are legally required to do so or to protect our rights.

We require our processors to safeguard your data and to use it only in line with our instructions.

6. International transfers

Some of our providers process personal data outside the European Economic Area, including in the United States. Where they do, we rely on appropriate safeguards recognised under the GDPR, such as the European Commission’s Standard Contractual Clauses or an adequacy decision.

7. How long we keep your data

We keep personal data only for as long as we need it for the purposes described above, or as required by law. For example, we retain order and invoice records (including name, email address and billing and shipping addresses) for 7 years to meet tax and accounting obligations. Enquiry and sample-request data is kept for as long as needed to handle your request and any follow-up.

8. Your rights

If you are in the EEA or the UK, you have the right to access the personal data we hold about you and to request that it be corrected, updated, restricted, ported or deleted, and to object to certain processing. Where we rely on your consent, you may withdraw it at any time. To exercise any of these rights, please contact sales@pinnpt.com.

You also have the right to lodge a complaint with your data protection supervisory authority — for example, the Autoriteit Persoonsgegevens in the Netherlands, or Integritetsskyddsmyndigheten (IMY) in Sweden.

9. Do Not Track

Some browsers offer a “Do Not Track” signal. There is not yet an agreed industry standard for how to respond to these signals, and our practices may not change when we receive one.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, operational or regulatory reasons. The date at the top of this page shows when it was last updated.

11. Contact us

For any questions about this policy or to make a privacy request or complaint, contact us at sales@pinnpt.com.