Legal
Standard terms and conditions for the purchase and sale of goods and professional services from Pinnpoint.
Last updated: July 2026
These Standard Terms and Conditions govern the purchase and sale of goods and professional services from Pinnpoint. Please read them carefully. By placing an order you agree to these terms, as modified by any written quotation or proposal from Pinnpoint.
Purchaser has offered to purchase from Pinnpoint (“Pinnpoint”) and Pinnpoint has offered to sell certain products and services (“Goods”). Pinnpoint’s acceptance of the offer is expressly conditioned upon Purchaser’s assent to these terms and conditions.
The terms and conditions set forth herein, as modified by the terms of any written quotation or proposal made by Pinnpoint, are the only terms and conditions applicable to the purchase of the Goods. Any changes or modifications in the terms and conditions must be specifically agreed to in writing by an authorized officer of Pinnpoint.
(a) Purchaser shall pay the purchase price quoted. If any price is omitted, the price shall be Pinnpoint’s list price in effect at the date of shipment. If any of the Goods are scheduled to be shipped more than sixty (60) days from the date hereof, Pinnpoint may change the price applicable to such Goods by notifying the Purchaser not less than thirty (30) days prior to shipment. (b) Any taxes or fees imposed by any governmental authority applicable to the production, sale, use, storage, delivery or transportation of the Goods, together with all duties, tariffs and brokerage charges, shall be added to the price and paid by Purchaser, except where Purchaser has provided a proper certificate of exemption. (c) All invoices will be due upon receipt.
For all Pinnpoint software integration and support services, Pinnpoint agrees to use reasonable efforts to timely provide such services in accordance with generally accepted industry professional standards. Pinnpoint shall not be responsible for errors or omissions resulting from inaccuracy or defect in any customer-supplied data, or for improper input and output data controls used by Purchaser. Pinnpoint will provide a quotation for the requested services in advance. Should the Purchaser request changes or additions to the quoted and contracted services, Pinnpoint will submit a new quotation for the additional services. If the services are interrupted or delayed, Pinnpoint’s sole responsibility shall be to resume the services as promptly as reasonably practical. In the event of errors or omissions, Pinnpoint shall correct any errors of which it received timely notice or, where correction is not practicable, Purchaser shall be entitled to an equitable refund of that portion of the services which produced erroneous results.
Purchaser shall review all proofs for spelling, typographical and all other errors. Once a proof is accepted by Purchaser, Purchaser shall be responsible for any orders prepared in connection with such proof. Pinnpoint reserves the right to correct any inadvertent errors made in specifications and prices quoted at any time.
Except as otherwise provided herein, the quantities of any Goods delivered may exceed or be less than the specified quantities by up to 10 percent; provided that quantity variations may exceed 10 percent for Goods manufactured to the Purchaser’s specifications, and Purchaser shall be invoiced for such additional quantity.
The prices quoted are based upon the purchase of all of the Goods and, unless otherwise specified, upon single shipment to a single destination. If more than one shipment to more than one destination is requested by Purchaser, the price shall be adjusted to reflect any increase in Pinnpoint’s cost.
Once accepted by Pinnpoint, an order may be cancelled or delayed by Purchaser only upon written consent of Pinnpoint. If Pinnpoint consents, Purchaser may be required to pay such amount as Pinnpoint reasonably determines will indemnify it against loss and provide a reasonable profit.
The cost of normal packaging for domestic shipment is included in the total price, the method of packaging being determined by Pinnpoint. If Purchaser specifies special packaging or handling, or if the Goods are to be exported, the additional cost shall be added to the total price unless otherwise stated.
(a) Unless otherwise specified, shipments are made from the point of shipment and all shipping dates are approximate; Pinnpoint does not guarantee the date of shipment. (b) Risk of loss passes to Purchaser once the Goods have been delivered to the carrier, or when the Goods are ready for delivery if delivery has been delayed by Purchaser. (c) Pinnpoint shall not be liable for any delay or default due to occurrences beyond its control, including fire, flood, embargo, strike, failure to secure materials or labour, governmental restrictions, force majeure, or delays occasioned by subcontractors.
Purchaser shall inspect Goods upon delivery for obvious physical damage; failure to notify Pinnpoint and the carrier of damage immediately upon delivery constitutes acceptance. If inspection reveals any damage, error, shortage or deficiency, Purchaser shall notify Pinnpoint within fifteen (15) days of delivery. Failure to make a claim within that time, or use of the Goods, constitutes irrevocable acceptance. No Goods shall be returned unless authorized in writing by Pinnpoint.
Pinnpoint warrants for one (1) year from the date of manufacture that the Goods are free from defect in materials and workmanship and conform substantially to any agreed specifications, except that it does not warrant consistency, colour of paper or ink, or matching of typography. Pinnpoint’s sole and exclusive obligation under this warranty is, at its option, to replace or rework the defective Goods or refund that portion of the purchase price applicable to the defective Goods. These warranties are given in lieu of any other representation or warranty, express or implied, to the maximum extent permitted by applicable law.
To the maximum extent permitted by applicable law, Purchaser’s sole and exclusive remedies are those set out in the Warranties section. Pinnpoint’s maximum liability for any and all claims arising from its obligations shall not exceed the purchase price of the Goods involved. Pinnpoint shall not be liable for loss of business or profit or any other economic loss, or any incidental, indirect, special or consequential damages. Nothing in these terms excludes or limits liability that cannot be excluded or limited under mandatory law.
(a) Purchaser assumes responsibility for the manner in which the Goods are used and agrees to indemnify and hold Pinnpoint harmless against claims arising from the use of the Goods or their failure to comply with safety or environmental laws. (b) Where Goods are manufactured to Purchaser’s specifications, Purchaser shall indemnify Pinnpoint against claims that the manufacture, sale or use of the Goods infringes any third-party intellectual property right. (c) Pinnpoint warrants to the best of its knowledge that Goods manufactured by it do not infringe third-party rights, subject to the limitations in section 13.
All materials, artwork, plates, designs, plans, software programs, equipment and other materials used by Pinnpoint to provide the Goods, except any already owned and provided by Purchaser, shall remain the exclusive property of Pinnpoint. Purchaser obtains no right or licence in such property and shall not copy it or permit third-party access without Pinnpoint’s prior written consent.
Until full payment of the purchase price, Pinnpoint retains a security interest in the Goods to the extent permitted by applicable law, and Purchaser shall keep the Goods in good condition and free from other liens.
If, in Pinnpoint’s judgment, the financial condition of Purchaser does not justify continuation of production or shipment on the original payment terms, Pinnpoint may require full or partial payment in advance. In the event of Purchaser’s insolvency or bankruptcy, Pinnpoint may cancel any outstanding order without liability and receive reimbursement for its cancellation charges.
(a) If the purchase price is not paid within fifteen (15) days from the due date, Pinnpoint reserves the right to charge interest at the maximum rate permitted by applicable law on overdue sums. (b) Purchaser shall be liable for all reasonable costs of collection incurred by Pinnpoint upon Purchaser’s default.
Pinnpoint reserves the right to alter or suspend credit or change credit terms when, in its reasonable discretion, the financial condition of Purchaser so warrants, and may require cash payment or additional security before shipment.
If you are a consumer in the European Union, you have statutory rights — which may include a right of withdrawal and legal guarantees of conformity — that are not affected by these terms. Nothing in these terms limits or excludes any rights that cannot be limited or excluded under mandatory EU or national law. Except where mandatory local law provides otherwise, these terms are governed by the laws of the Netherlands, and the competent Netherlands courts shall have jurisdiction, without prejudice to any mandatory consumer-protection rights available to you in your country of residence.
Questions about these terms? Contact us at sales@pinnpt.com.